042506 Communications CapabilitPublic Communication
Public Communication
Capabilities
Capabilities
Gwen Cowart, Director
Department of Communications &
Information Technology
Communication Capabilities
Communication Capabilities
•311
•VBTV
•VBgov.com
•Live Online Assistance
•Publications
•Emergency Alerting
311 Background
311 Background
•A federally-designated
number designed to
reduce 911 congestion
•More recently has
evolved to also be an
easy-to-remember City
phone number to
request information and
City services.
311 Background
311 Background
ECC Non-Emergency Call Volume
ECC Non-Emergency Call Volume
40000
30000
20000
10000
0
Jul-05Aug-05Sep-05Oct-05Nov-05Dec-05Jan-06Feb-06Mar-06
Key Points
Key Points
•Citizens can dial 3-1-1 24/7 to obtain any City
information and reach most City services.
(Internally, dial 4111 or 3111)
•Cell phone users or users outside the City limits
can continue to use (757) 385-3111
•Citizens should not call 9-1-1 unless they have
an emergency
•Direct City phone numbers will still work
•There is no chargeto citizens for this service
Future Opportunities
Future Opportunities
•Additional call types transitioned from 911
to 311
•Reciprocal agreements with other City
contact centers to level call volume peaks
and valleys
•Consolidation of customer inquiry
technologies –enterprise solutions
Original VBTV Programming
Beach Video Magazine
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Search Postings
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Publications
Publications
Emergency Alerting Capabilities
Emergency Alerting Capabilities
•VBalert
•VBgov.com
•Customized Hurricane Reports
•VBAM
•VBTV
•Private Switch Address Location
Information (PS/ALI)
•Emergency Communications Center &
Emergency Operations Center
VBalert
VBalert
Customized Hurricane Reports
Customized Hurricane Reports
Private Switch Address
Private Switch Address
Location Information (PS/ALI)
Location Information (PS/ALI)
Virginia Beach Municipal Center Complex