032707 ERS Response TimeERS Update
City Council Briefing
March 27, 2007
1
Fire ALS Staffing
•Outcomes
–Goal = 10 or more units 90% of the time
–Actual = 10 units 86.5% of the time
–63 ALS Providers now; 21 in training
should bring us well over goal
2
EMS Staffing
•EMS Outcomes
–Goal = 8 or more ambulances 100% of the time
–Actual = 9 or more ambulances 87% of the
time
•Volunteer Staffing
–85% of ambulance staffing provided by
volunteers
–62 Volunteer EMT Students currently in
training
3
Response Time Comparison
Demand vs. Ambulance Response Time
40
35
30
25
20
15
10
5
0
20022003200420052006
Ambulance Response Time (minutes)EMS Call Demand (1,000 calls)
4
Response Times Defined
•Four intervals are measured starting with
the initial 911 call:
–911 call received to call entry (E-9-1-1)
–Call entry to dispatch (E-9-1-1)
–Dispatch to en route (Fire & EMS)
–En route to on Scene (Fire & EMS)
•Reporting 90% achievement, not averages
5
Emergency Communications
Call Processing Time
•Call Receipt to Entry
90% Goal = <2 min
90 %Actual = 2:19 min
•Call Entry to Dispatch
90% Goal = <1:30 min
90% Actual = 1:28 min
6
Fire Response Times
•Dispatch to En Route (Turnout)
90% Goal = <2 min
90% Actual = 2:28
•En Route to On Scene (Travel)
90% Goal = <5:00 min
90% Actual = 7:01
7
Ambulance Response Times
•Dispatch to En Route (Turnout)
90% Goal = <2 min
90% Actual = 2:20 min
•En Route to On Scene (Travel)
90% Goal = <10 min
90% Actual = 12:45 min
8
First Medical Help to Arrive
(Priority 1 Incidents)
•Response time (from 911 call to help
arrives)
–90% Goal = 10:30 min
–90% Actual = 11:17 min
•Who arrived first?
–Fire engine, ladder or squad truck = 54.1%
–EMS ambulance or zone car = 45.2%
9
Police Officers and First Response
•Police officers respond to assist on
numerous EMS and Fire incidents, often
arriving ahead of medical providers.
•The first AED to arrive on 15% of all
cardiac arrest incidents in 2006 (39 cases).
•All officers are trained in CPR and first aid.
10
Questions?
11