040307 Standards of ExcellenceStriving for
Striving for
E•X•C•E•L•L•E•N•C•E
E•X•C•E•L•L•E•N•C•E
Virginia Beach: A Quality Government Organization
April 3, 2007
April 3, 2007
Quality and Productivity Initiatives
Quality and Productivity initiatives demonstrate
Quality and Productivity initiatives demonstrate
staff efforts to improve processes, meet future
staff efforts to improve processes, meet future
challenges, achieve savings and/or avoid costs,
challenges, achieve savings and/or avoid costs,
and increase capacity. These activities
and increase capacity. These activities
(initiatives) provide examples for “best practices”
(initiatives) provide examples for “best practices”
that can be replicated and/or expanded by others.
that can be replicated and/or expanded by others.
Improve Customer Service
Improve Customer Service
Increase Productivity
Increase Productivity
Improve Processes
Improve Processes
Implement Technology
Implement Technology
Improvements
Improvements
Enhanced Patron Email Services
Park Partners with Scouts
World Changers in Aragona
Red Wing Lake Golf Course
Red Wing Lake Golf Course
Renovation
Renovation
Conversion of Intermediate Care
Conversion of Intermediate Care
Facility for Persons with Mental
Facility for Persons with Mental
Retardation
Retardation
Try It Before You Buy It
Try It Before You Buy It
Membership Campaign
Membership Campaign
Traffic Management Center at the
Traffic Management Center at the
Landstown Yard
Landstown Yard
Research Grants
Research Grants
Acquisition of Right-of-Way for
Acquisition of Right-of-Way for
Improvements to Birdneck Road
Improvements to Birdneck Road