100207 Citizen Survey2007 City of Virginia Beach
Citizen Satisfaction Survey
October 2, 2007
History of Citizen Satisfaction
Survey
The City has conducted seven Citizen surveys
since 1994 to provide feedback from citizens
regarding their satisfaction with City services
and opinions on various issues.
2
Why do a Citizen Survey?
Provides the City with citizen perception of
?
community conditions and municipal services
Offers the opportunity for citizens to suggest ways
?
to improve current services
3
2005 Citizen Satisfaction
Survey -Results
Can convienently access City services
My neighborhood is a safe place
Virgnia Beach is a safe place to live
Virginia Beach is a good place to live
Satisfied with City services
91%92%93%94%95%96%97%
Level of Satisfaction
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2005 Citizen Satisfaction
Survey -Results
Efforts to protect natural resources and
open space
Services for needy or homeless
families
Rain water drainage
Flow of traffic in the City
Planning for residential development
0%20%40%60%80%
Level of Satisfaction
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How is the Survey conducted?
500 Virginia Beach heads of households
?
randomly selected by zip code
Calls conducted in early evening for
?
approximately 25 days
Each selected household is contacted at least
?
six times if no initial response
Average of 15 minutes to respond to survey
?
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What does the Survey
include?
Introductory questions
?
Service-related questions
?
Agreement/Disagreement questions
?
Demographic questions
?
7
Proposed 2007 Timeline
Continental Research
conducts a pre-test of
Council BriefingCouncil briefing on
survey if necessary
(October 2) survey results
(days determined by
(December 18)
research firm)
OctoberNovemberDecember
Continental conducts survey
Input requested from
MCG publicizes results of
for approx. four weeks
Departments re:
Citizen survey
(October 22-November 16)
question changes
(December 19-January 2008)
(October 4- 10)
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Survey Input
What types of questions and topics
?
does Council want included in the
Survey?
9