HomeMy WebLinkAbout032106 Excellence ReportStriving for
E•X•C•E•L•L•E•N•C•E
Virginia Beach: A Quality Government Organization
March 21, 2006
Quality and Productivity Initiatives
Quality and Productivity initiatives demonstrate
staff efforts to improve processes, meet future
challenges, achieve savings and/or avoid costs,
and increase capacity. These activities
(initiatives) provide examples for “best practices”
that can be replicated and/or expanded by others.
Service Enhancements through Customer
?
Service135
Service Enhancements through Increased
?
Productivity64
Process Improvement90
?
Technology Improvements Implemented57
?
Costs Savings $ 7,308,644
?
Costs Avoided$ 1,882,098
?
New Revenue Generated$ 1,327,130
?
New Grants $ 5,071,125
?
New Funds Raised$12,354,814
?
? Water and Sanitary Sewer Revenue
Bonds
th
? 9Street Garage
? Cave-In Repair Improvement
? Sponsorship Initiative*
? Hofer Valve Installed on the Rudee II*
? VBCC First Phase Committee
? Reducing Outstanding Obligations
? Sanitary Sewer Hydraulic Development
? Reduction in Workers Compensation
Costs
? Sponsorship Initiative*
? Hofer Valve Installed on the Rudee II*
Franchise Agreement
?
Mandatory Connection Program
?
Feathered Friends Soars Attendance
?
IMAX
?
Sponsorship Initiative*
?
FEMA Urban Search & Rescue Program
?
Enhancements
Improved/Increased Prosecution of
?
Domestic Violence Cases
Fire Act
?
Ocean Walk Trail
?
Homeland Security Office of Domestic
?
Preparedness
Support for Research and
?
Conservation*
Portable Radios
?
Armored Response Vehicle
?
Cape Henry Trail
?
Capital Campaign Initial Phase
?
Foundation of the Virginia Beach
?
Performing Arts Center
VBCC First Phase Committee
?
Support for Research and
?
Conservation*
Annual Quality and Productivity Initiatives Report
Striving for Excellence
Calendar Year 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 Total
Dollars Saved $4.3 M $3.5 M $7.5 M $8.5 M $5.4 M $13.9 M $2.3 M $845,495 $722,719 $7.3 M $54.2 M
Costs Avoided $940,318 $2.5 M $4.7 M $4.1 M $4.1 M $9.9 M $3.5 M $3.5 M $5.8 M $1.8 M $40.8 M
Fund Raising $345,881 $108,000 $363,776 $256,903 $87,787 $3.3 M $76,800 $40,195 $483,900 $12.3 M $17.3 M
Revenue $3.9 M $481,000 $2 M $1.6 M $557,906 $7.7 M $900,580 $5.4 M $1.2 M $1.3 M $25 M
Generated/
New Revenue
Potential
Grants $8.8 M $17.9 M $3 M $1.3 M $2.8 M $1.7 M $1.4 M $5.1 M $11 M $5 M $58 M
System 321 227 169 145 122 161 142 135 133 147 1,702
Processes/
Technology
Improvements
Services 212 58 288 246 201 213 182 237 193 199 2,029
Enhanced
Volunteers
Number 10,293 10,481 11,635 14,912 14,912 15,945 15,459 21,720 23,223 24,500 163,080
Hours 1.5 M 1.7 M 1.8 M 1.6 M 1.9 M 1.5 M 1.5 M 1.5 M 1.4 M 1.4 M 15.8 M
Value $16.7 M $19.7 M $19.7 M $17.6 M $20 M $16 M $15.8 M $17 M $16 M $16 M $174.5 M
Virginia Beach
Community For A Lifetime