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HomeMy WebLinkAbout111808 TECHNOLOGY UPDATE n Report: November 18, 2008 ncil Member Ron Villanueva Topics: Enterprise Hiah Speed Printina Equipment Replacement Description Printing capabilities are provided by the Com IT City/Schools Printing and Mail Services and Operations Support divisions. The project's objectives were to: . replace aged and unsupported equipment, . implement a cooperati printing solution, . provide backup redundancy where functionally possible, . leverage new printing industry technology, and . reduce operational costs. Implementation included replacement of existing equipment, upgrading of software, staff training, migration of current documents, forms, and customer services to the new environment, and development of new workflow and processes. Present Status Installation of the equipment and implementation of new workflow/process capabilities are complete, with a $12,000/year reduction in service, and business process enha . improved quality of printed m . improved scheduling of print of faster print speeds and . sharing of resources, de . application development features offer alternatives to expensive and process I This project also resulted in technical, available previously, such as: print resolutions, of related business processes as a result tions, and mming requirements for customers and vendor services. Future Rei ComlT is uing to exploring the new design and development capabilities available to improve the appearance and information content of existing documents and to enhance business process for applications such as billing and licensing. Background Both the City and Schools utilize printin Printing types include billings, no text reporting, labels and Crystal Court, Real Estate, School Board, Finan ervices offered by Print Services and the Data Center. , licensing, Real Estate, Personal Property, such as Public Utilities, Treasurer, Circuit , Commissioner of the Revenue, and Human Resources. 5DS Parcel Analvst ($1,195) Description The Department of Management Servi rforming real estate based revenue analysis. Parcel Analyst by Strategic City GIS and real estate informati and allows a to view property va ues and characteristics on an interactiv rginia Beach. Data IS updated nightly so that current information is available for analysis. The tool puts the control of selecting parcels on a map and producing reports on real estate information in the hands of the analyst. Pres The SD Analyst application became ent Services on October 1, 2008. Com IT installed the SDS software, the Parcel Analyst project based on req provided user documentation, and conducted over-the-shoulder training. Managemen rvices uses the S tool's line-drawing feature to select a group of parcels from the map displayed onitor. The user selects from a list of available real estate information such as al perty exemptions, and owner information to be viewed on the map, pri list to other formats (Le., Excel). The user can simply redraw the map lines to expand or decrease the number of parcels to be analyzed. Future The D gement Se . determine if it can satisfy additional busi will is assessing the statistics capabilities of the tool to needs. Backqround Previously, Man certa i Mana reviewed paper include in their analysis. Then they pro and t real estate infor Mana manually consuming process. Each time analysis new reports. information from multiple agencies to conduct to this project, the Department of to identify the parcels they wanted to ssor with a list of parcel numbers Once the reports were received, . . This was a lengthy and time- ed, Management Services had to wait for As an outcome of the City's new real es the real estate tax system are linked, the real estate tax parcels made in GI by the Commissioner of the Revenue. system, the s GIS parcel management system and the use of Parcel Analyst possible. Changes to flow immediately to the tax system where they are validated Enterprise Storaae System (SAN) ($210,000) Description The City's Storage Area Network is a critical component of the City's computing infrastructure. It is the repository for the vast majority of including enterprise and departmental application databases, email d hared files. The existing SAN was quickly reaching capacity and rapidly reaching as high demand projects such as the Revenue, Assessment and Collection I SOL Server databases and other departmental applications were being A cost-benefit analysis showed that moving to a newer and more fault tolerant add significant storage capacity and new technical capabilities, but would also reduce the overalllifecycle cost to the City by $52,000. Present Status The SAN was upgraded from two se e devices to a clustered model. This implementation improved the fault tolerant fe 0 routine upgrades, patches, and hardware failures. The new SAN suppo s Increased ne capability (1 OGbE) and storage expansion to a theoretical maximum of 336 TB. to provide sufficient bandwidth to support server s. Additional racks of disks will be added over time Back Stora network (SAN) technology conso enterprise disk storage in a improved performance over the previous at the City since 2001, providing cing the overall costs and providing k storage environment. InSITE - Human Resources 10223061 Description The purpose of this project is to consolidate multiple systems into one centralized, int and data access capabilities, and m Human Resources and Payroll business processes, improve reporting City's changing workforce. Present Status . integration testing is complete. @ II testing is underway. The first two parallel payrolls have been successfully run; will be keyed into the Oracle test system by distributed departmental Payroll and Leave Clerks for the third parallel payroll test. Future Related Activities ED Phase 1 o Nov: Training Continues o Nov/Dec: Transition and Cutover Activities II Co . ns, Fast Formulas, Modifications, Localizations and Interfaces (CEMLl) will be migrated into the Oracle Production Environment o January 1, 2009: New system launch @ Phase 2 o 2009 Employee training /learning management, online candidate recruitment, and member self service modules Bac As p implementation, Human Resource (HR) and Payroll (PR) processes are being refined whe documented, and implemented, encompassing over 850 business requirements for th . The project encompasses configuration of the Oracle (COTS) application, and code r City-specific formulas, reports, and interfaces. Approximately 300 members have received policies and procedures and hands-on system training. Didyou know that of the 120,000 emails that come to the City each day 80% are SPAM messages? 67% of this email is bl the server and never reaches employee mailboxes and 13% is delivered to the individual Junk Email Boxes.