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HomeMy WebLinkAboutJUNE 13, 2017 MINUTES -1- 1A B� 04p @® 4s or OUq N�TA VIRGINIA BEACH CITY COUNCIL Virginia Beach, Vrginia June 13, 2017 Vice Mayor Louis R. Jones called to order the CITY COUNCIL IS WORKSHOP in the City Council Conference Room, Tuesday,June 13, 2017, at 4:00 P.M. Council Members Present: Jessica P. Abbott, M. Benjamin Davenport, Robert M. Dyer, Barbara M. Henley, Vice Mayor Louis R. Jones, Shannon DS Kane,John E. Uhrin, Rosemary Wilson and James L. Wood Council Members Absent: John D. Moss Out of City-Business Mayor William D. Sessoms,Jr. Family Vacation June 13, 2017 -2- CITY COUNCILS BRIEFING GUIDANCE/AD VISOR Y/RELATED BOARDS 4:00 P.M. Vice Mayor Jones welcomed Andrew Friedman, Director — Housing and Neighborhood Preservation. Mr. Friedman expressed his appreciation to City Council for their continued support: GoverningBEACH (prior) :.. • of Workforce (current) Board Advisory Board Adviso Board VB Home Now,Inc. Department of Housing and Neighborhood Preservation Guidance/Advisory/Related Boards Origin,Roles,Relationships,Accomplishments June 13,2017 Here is an overview of VB Homes Now, Inc.: BEACH (prior) Governing VBCDC Board of �i Workforce (current) (homelessnessBoard Directors Housin Housing Board •. • Board VB Home Now,Inc. DHNP works with three Council or City-Manager related boards.In addition,we work with VB Home Now, an independent 5010(3)non-profit that is fund-raising in support of homelessness.This presentation addresses VB Home Now separately,due to the major differences between it and the other organizations. June 13, 2017 BRIEFING GUIDANCEIAD BOA RDS Here is ' Originfor each Board: Origin BEACH (prior) Governing VBCDC Board of Workforce (current) Board Directors Housing(WFH) Housing (homelessness) Advisory Board Advisory Board Created in 1985 by New Name and Created in 2014 to Council to carry out Created in 2007 by Roles assigned by Her meet Federal housing and Council as part of Council in 2017 to requirements neighborhood creating the WFH assist with Housing activities program and Neighborhood Strategy ' are the Membershipsand how membersare appointed: Membership • How Appointed BEACH (prior) Governing VBCDC Board of Workforce Housing Board Directors Housing Advisory Board (homelessness) Advisory Board Membership Membership Non-specified Requirements Requirements 15 Members(A) number all appointed Specified by State Specified by State by Council Code—all appointed Code—all appointed by Council by Council A)Continuation of HUD funding requires communities to create a Continuum of Care Governing Board with diverse representation. Our board includes four dept.heads appointed by the City I CITY COUNCILS BRIEFING Here I the Rules and ResponsibilitiesforeachBoard: Roles and Responsibilities MEE prior)Workforce (current)ousing(WFH) Housingdvisory BoardAdvisory Boardt Sales prices and WFH responsibilities; and submittal of Sets the long term rental rates for the PLUS advises Council grant applications for plan and goals of WFH program; in affordable housing State and Federal VBCDC advises Council on and neighborhood Funding [he program preservation Here is ' Budget or FundingI I I each Board: Budget or Funding Control BEACH (prior) Governing VBCDC Board of Workforce (current) Housing Board Directors Housing(WFH) gdvisory Board (homelessness) Advisory Board Reviews and Operating budget of No budget or No budget or approves grants of approx.$5 million per funding control; .. control;but approx.$1.5 year from rents and does not review or will recommend million/year grant revenue approve projects programs/policies BRIEFING GUIDANCEIAD VISOR YIRELA TED BOARDS Here is the Staffingfor each Board: Staffing BEACH (prior) Governing VBCDC Board of Workforce (current)Housing Board Directors Housing(WFH) Advisory Board (homelessness) Advisory Board Here is Supported by Directly employs Supported by Supported by DHNP, DHNP Staff VBCDC Director,who DHNP Staff and the Planning and the City hires additional staff City Attorneys Ofc. Attorneys Ofc. I Summary ofAchievementsfor each Board: Summary of Achievements BEACH (prior) (A)A complete update on homelessness activities will provided this summer with a presentation on a proposed update to the Homelessness Strategic Plan Governing VBCDC Board of Workforce kurrenq Board Directors Housing(WFH) Housing (homelessness) Advisory Board Advisory Board Has insured compliance with 30 Vears of Housing Fulfilled required regulations and Accomplishments roles of the WFH To be seen receipt of available Previously Presented board State and Federal to Council Funds(A) -6- CITY COUNCILS BRIEFING GUIDANCE/ADVISORY/RELATED BOARDS (Continued) The Future BEACH Governing (current) VBCDC :•. • of • :•. • HousingDirectors Housing(WFH) • :•. . AdvisoryBoard Will review and Will need to Under Discussion : Transformed to make between City and HAB recommendation,to VBCDC Council regarding Housing Strategy (A)The Governing board will review and make recommendations regarding an update of the Strategic Plan to End Homelessness;choosing service providers at the Housing Resource Center;and other key policy decisions. Here is an overview of VB Home Now, Inc.: VB Home Now,Inc. • Established at the request of the Mayor to demonstrate community support for the Housing Resource Center and the effort to end homelessness. • Independent organization that works with the BEACH Community Partnership Governing Board to understand and address priority homelessness needs. • Board members briefed Council regarding naming rights for the HRC for donors • Supported by DHNP and Communications Office staff with publications and fund raising materials June 13, 2017 -7- CITY COUNCILS BRIEFING GUIDANCE/AD VISOR Y/RELATED BOARDS (Continued) V13 Home Now,Inc. • Successfully solicited STIHL, Inc. and received funds and commitment of employment opportunities • Holding a golf tournament fund raiser July 31 • Currently has received donations of over$266,000 Thank you . Your Questions and Comments. Andrew Friedman Housing and Neighborhood Preservation Vice Mayor Jones expressed his appreciation for the informative presentation. June 13, 2017 -8- CITY COUNCILS BRIEFINGS PUBLIC-PRIVATE EDUCATION FACILITIES and INFRASTRUCTURE ACT OF 2002 4:1 S P.M. Vice Mayor Jones welcomed Mark Stiles, City Attorney. Mr. Stiles expressed his appreciation to City Council for their continued support: Public-Private Education Facilities & Infrastructure Act of 2002 Back in 2013, this same information was presented to City Council; however, here is the Legal Foundation/Public Purpose for the Public-Private Education Facilities and Infrastructure Act of 2002 (PPEA): Legal Foundation/Public Purpose • The PPEA is codified as Chapter 22.1 of Title 56 of the Code of Virginia (Va.Code§§56-575.1 through 56-575.18) • The General Assembly sets forth the public purpose of the PPEA in §56-575.2 of the Code of Virginia: 1. There is a public need for timely acquisition,design,construction, improvement,renovation,expansion,equipping,maintenance,operation, implementation,or installation of[public infrastructure and facilities]that serve a public need and purpose; 2. Such public need may not be wholly satisfied by existing methods of procurement; 3. There are inadequate resources to develop new[public infrastructure and facilities],and there is demonstrated evidence that public-private partnerships can meet these needs by improving the schedule for delivery, lowering the cost,and providing other benefits to the public; 4. Financial incentives exist under state and federal tax provisions that promote public entities to enter into partnerships with private entities to develop qualifying projects; 5. Authorizing private entities to develop or operate one or more qualifying projects may result in the availability of such projects to the public in a more timely or less costly fashion,thereby serving the public safety,benefit,and welfare. June 13, 2017 -9- CITY COUNCILS BRIEFINGS PUBLIC-PRIVATE EDUCATION FACILITIES and INFRASTRUCTURE ACT OF 2002 (Continued) Here are the Key PPEA Aspects: Key PPEA Aspects The PPEA creates an alternative procurement process for qualifying projects by authorizing consideration of proposals from private entities. General concept:allow the private sector an opportunity to partner with a public entity to spur innovation in project delivery,operation and/or financing,improve timelines, reduce public costs and allocate project risks The PPEA approach is one tool in the toolbox Utilization of this procurement alternative is always voluntary on the part of the public entity Proposals may either be solicited or unsolicited,but in either case an affirmative decision and action on the part ofthe public entity is required before any proposal may be considered Competition and public information and input are integral to the process Here are the Local PPEA Policy&Procedures: Local PPEA Policy & Procedures • The PPEA statutes require a local government to adopt and make publicly available guidelines governing the PPEA process before the local government mat accept proposals. "Such guidelines shall be reasonable,encourage competition,and guide the selection of projects under the purview of the responsible public entity."(4 56-575.3:1) The City Council first adopted its local PPEA Procedure in June 2003. The Procedure was updated and re-adopted on July 7,2009. The PPEA Procedure is posted on the City's website. June 13, 2017 -10- CITY COUNCILS BRIEFINGS PUBLIC-PRIVATE EDUCATION FACILITIES and INFRASTRUCTURE ACT OF 2002 (Continued) Here is an overview of the Process Commencement: Process Commencement The PPEA process is initiated by either a solicitation of proposals or by receipt and acceptance of an unsolicited proposal for a qualifying project. A public solicitation for proposals: Posted in newspaper and on website • Description of the qualifying project • May identify the priority or priorities underlying the choice of PPEA process. Examples:seeking innovative financing;accelerated delivery;private Operator If the City receives an unsolicited proposal,the first decision is whether to"accept"the proposal for further consideration: • If the City does not accept the proposal,state law requires the proposal be returned(4 56-575.3(C)) • If the City accepts the proposal,the City is required to: • I.Post the proposal within 10 business days(posting may be on the City's website or publication in the newspaper);and ii.Solicit other proposals Decision to accept rests with City Manager,but historically with concurrence of City Council Acceptance of proposal does not require future award of contract Here is an overview of the Conceptual Phase: Conceptual Phase • A solicitation for proposals,whether initiated by the public body directly or following the acceptance of an unsolicited proposal,seeks other proposals that provide conceptual level detail including: • The private entity's qualifications and experience • The project's characteristics • The project's financing • Project benefit and compatibility • The City may take the concept from an unsolicited proposal and modify the scope of the proposed project to suit its needs.This would result in requiring the firm that submitted the initial unsolicited proposal to submit an updated proposal. June 13, 2017 -11- CITY COUNCILS BRIEFINGS PUBLIC-PRIVATE EDUCATION FACILITIES and INFRASTRUCTURE ACT OF 2002 (Continued) This is an overview of the Conceptual Phase Submissions and Review: Conceptual Phase Submissions and Review The City's PPEA Procedures require a minimum 60 day period for the submission of conceptual proposals.A longer period of time may be specified where the qualifying project requires more intensive work by the proposer. After review of the conceptual proposals,the City may: Request additional information from any proposer; Proceed to the Detailed Phase with one or more proposal;or End the process. This is an overview of the Detailed Phase: Detailed Phase • Review of at this stage requires an additional level of detail about the project,the private entity,the proposed financing, life-cycle costs,and other factors that would allow the City to evaluate the proposal. • The evaluation may be based upon low cost("competitive sealed bidding")or best value("competitive negotiation"). If using a competitive negotiation process,the proposers would be given the evaluation criteria with the Detail Phase proposal request. Much like the Conceptual Phase review,the City may end the process,request additional information from any of the proposers,or continue to the negotiation stage with the best proposal. If negotiations discontinue with the"best value" proposal,the City could negotiate with another proposer. June 13, 2017 -12- CITY COUNCILS BRIEFINGS PUBLIC-PRIVATE EDUCATION FACILITIES and INFRASTRUCTURE ACT OF 2002 (Continued) Negotiation of an Interim or Comprehensive Agreement Interim Agreement Comprehensive Agreement Design and Engineering The definitive agreement Environmental analysis and for a qualifying project mitigation including contract duration, Survey cost,land disposition, financing requirements, • Project planning and user fees,etc. development Ascertaining the availability of financing and firming financial commitments Public Input & Council Action The minimum requirements for public input: A public hearing not later than 30 days prior to the execution of an interim or comprehensive agreement; Public posting of the proposed agreement. The length of time is expressly not specified in Code,but the City has posted for 30 days prior to the execution of an interim or comprehensive agreement. The above are minimum requirements.The City could provide additional opportunities for input as desired. Council approval,usually by resolution,is required prior to the execution of either an interim or a comprehensive agreement. The public can further provide comment prior to the Council considering the resolution consistent with the Council's Speaker Policy. June 13, 2017 -13- CITY COUNCILS BRIEFINGS PUBLIC-PRIVATE EDUCATION FACILITIES and INFRASTRUCTURE ACT OF 2002 (Continued) This provides an overview of the Application of FOIA: Application of FOIA • Open Meetings: Consideration/negotiation of a PPEA proposal may include the discussion of the disposition of public property or the consideration of use of public funds where competition is involved,which would permit a closed session. Where the discussion is outside the scope of an applicable closed session exemption,the discussion would be in open session. • Public Records: The General Assembly inserted language into the PPEA(§56- 575.4(G),using the mandatory"shall;'that requires the City to take appropriate action to protect confidential and proprietary information provided by the private entity. However,provided the records are not trade secrets or confidential financial records,the protected information(usually financing of the proposed deal)are made public prior to the execution of an interim or comprehensive agreement. Possible Updates to the City's Procedures • The City's PPEA Procedures were last updated in 2009. The authorizing law has not materially changed,so no update is required. • Possible changes/additions: • Provide additional requirements for public input/involvement. • Require a public briefing to the governing body prior to acceptance of an unsolicited proposal. Reorganization of the PPEA Procedures to assist in readability. • Authorize stipends for offerors that complete the Detail Phase proposal process. June 13, 2017 -14- CITY COUNCILS BRIEFINGS PUBLIC-PRIVATE EDUCATION FACILITIES and INFRASTRUCTURE ACT OF 2002 (Continued) Questions Discussion Vice Mayor Jones expressed his appreciation to Mr. Stiles for the informative presentation. June 13, 2017 -15- CITY MANAGER'S BRIEFINGS LESNER BRIDGE— UPDATE 4:58 P.M. Vice Mayor Jones welcomed Phil Davenport, Director — Public Works. Mr. Davenport expressed his appreciation to City Council for their continued support and introduced Chris Wojtowicz, Senior Project Manager: s f m I�` VDOT Mr. Wojtowicz provided the below overview for the Lesner Bridge Replacement: Z,-t Lesner Bridge Replacement • Budget - Engineering/Inspections: $11,800,000 — Property Acquisition/Utilities: $6,767,807 — Construction: $94,632,654 — Contingency: $2,554,723 — Total project cost: $115,755,184 • Schedule — Contract Awarded April 2014 and NTP issued on 6/2/2014 — Project is—70%complete as of June 2017 — Demolition of existing bridges complete by July 2017 — All pre-casting of segments complete by August 2017 — Complete EB Bridge in March 2018 — Total Project completion is May 2018 June 13, 2017 -16- CITY MANAGER'S BRIEFINGS LESNER BRIDGE— UPDATE (Continued) There are five (5)Phases of Construction, with the construction currently in Phase 4: Lesner Bridge Replacement • 5 Phases of Construction — Phase 1—Shift traffic to the south at both bridge approaches(COMPLETED) — Phase 2-Remove sidewalk on existin j_M Bra 'and gild new WB Bridge(COMPLETED) — Phase 3—Move WB Traffic to new WB bridge (COMPLETED) — Phase 4—Move EB Traffic to new WB bridge and build new EB bridge(CURRENT) — Phase 5—Move EB Traffic from WB bridge to the new EB bridge and finish 10-foot wide multi-use path on WB bridge Lesner Bridge Replacement • Construction Staging Step 4 b rEA June 13, 2017 -17- CITY MANAGER'S BRIEFINGS LESNER BRIDGE— UPDATE (Continued) There are upcoming short-term closures of Shore Drive: Lesner Bridge Replacement • Upcoming Short-Term Closures of Shore Drive Required for the Launching Gantry Move — Monday,June 19,2017—Single LarljC)osuresonShore Drive at East Stratford Street beginningat 9a00.PM. Lesner Bridge CL05W-at 12:60AM;Juesday). r� —Tlfesday,June 20,2017—Lesner Bridge CLOSED be the hours of 12,QDAMand 4:00 AM. Set beams across Shore Drive ,prep for gantry move. — Wednesday,June 21,2017—Lesner Bridge CLOSED between the hours of 12:00 AM and 4:00 AM. Winch gantry across Shore Drive. — Thursday,June 22,2017—Lesner Bridge CLOSED between the hours of 12:00 AM and 4:00 AM. Remove beams crossing Shore Drive. The following slides provide specific information regarding this 011a Lesner Bridge Replacement • Temporary Gantry Storage (Current) ;;Z;_ »,nxnurm•rcurs�.. June 13, 2017 -18- CITY MANAGER'S BRIEFINGS LESNER BRIDGE— UPDATE (Continued) Lesner Bridge Replacement • Temporary Gantry Storage— Phase 4 i i i I r I I I I I I i i I I I I ik I Lesner Bridge Replacement • Temporary Gantry Storage (Upcoming Move) Lynnhaven Boat Ramp Gantry will be side launched or"pushed" t over Shore Drive to ` begin setting segments on the eastbound bridge � hpPO'�P' June 13, 2017 -19- CITY MANA GER'S BRIEFINGS LESNER BRIDGE— UPDATE (Continued) Lesner Bridge Replacement • Temporary Gantry Storage x �j T, Lesner Bridge Replacement • Tem orar v Gantry Stora a (Current) i i r 9®8�99ffi�1E6 U���J r � June 13, 2017 -20- CITY MANA GER'S BRIEFINGS LESNER BRIDGE— UPDATE (Continued) Lesner Bridge Replacement Phase 4 (Current) ZPW t t 1 Lesner Bridge Replacement 0) • Phase 5 (Final Phase) Wow June 13, 2017 -21- CITY MANAGER'S BRIEFINGS LESNER BRIDGE— UPDATE (Continued) `. Bridge Demolition ia:�fy w As demotion occurs, the materials are loaded onto barges and transported to Cabbage Patch Artificial Reef k.0 fi Bridge Demolition Materials Loaded on Barges 4 June 13, 2017 -22- CITY MANAGER'S BRIEFINGS LESNER BRIDGE— UPDATE (Continued) Bridge Demolition Materials ._ Placed in Cabbage Patch Reef Cape Charles Cabbage PatchKiptopeke State Park Artificial Reef tesner Bridge I Here are the upcoming Major Milestones: AFC Upcoming Major Milestones • Gantry Move-June 2017 • Demolition Complete—July 2017 • Begin Segment Installation of EB Bridge—July 2017 • Complete Segment Pre-casting—August 2017 • Complete EB Bridge—February 2018 I i June 13, 2017 -23- CITY MANAGER'S BRIEFINGS LESNER BRIDGE— UPDATE (Continued) New Eastbound Bridge Construction Here is an overview of the Aesthetic Bridge Features: Aesthetic Bridge Features Bridge Coating to match color of local sand i r Handrail and Custom MSE Wall t tl Bridge Lighting:LED;Piers, Superstructure,and Streetlighting June 13, 2017 -24- CITY MANA GER'S BRIEFINGS LESNER BRIDGE— UPDATE (Continued) There is also a Public Art Feature: Public Art Feature THE CANOES DONALD LIPSKI.2018 AT LESNER BRIDGE PUBLIC ART VIRGIr EAACH M Total Project • • • • May 2018 June 13, 2017 -25- CITY MANAGER'S BRIEFINGS LESNER BRIDGE— UPDATE (Continued) Questions? life- tontact lurlmation: Chris Wojtowicz, City of Department of Public Works cwojtowi@vbgov.com Vice Mayor Jones expressed his appreciation for the informative presentation. June 13, 2017 -26- CITY MANAGER'S BRIEFINGS MONTHL Y BILLING— MOBILE DISPATCH 5:18 P.M. Vice Mayor Jones welcomed Robert S. Montague, Jr., Director — Public Utilities. Mr. Montague expressed his appreciation to City Council for their continued support: Department of Public Utilities Mobile Dispatching Robert S. Montague, Jr., Director Public Utilities strives to be the regional leader in the provision of water and wastewater collection services. I; RL H a ` June 13, 2017 -v- CITY MANAGER'S BRIEFINGS MONTHL Y BILLING- MOBILE DISPATCH (Continued) Here is an overview of Mobile Dispatching: J Y Mobile Dispatching • Greatly improves " '` ---- our ability to --—- dispatch and manage service orders Enhances service delivery to our customers Here is the paper service order process: Paper Service Order Process ,�t A 7. 1. u 6. 2. L•p 5. 3. 4. Q �r June 13, 2017 -zs- CITY MANAGER'S BRIEFINGS MONTHL Y BILLING— MOBILE DISPATCH (Continued) With Mobile Dispatching the Service Order Process will be greatly improved by removing more than `half of the process: Mobile Dispatching Service Order Process J 7. f' l *6. 3. 41 Disadvantages of Paper Service Orders • Too many points of contact • Double entry of the some information • Where is the service location? • Who can respond the fastest? • Account information not readily accessible • Inefficient"back office"processes • Handwriting June 13, 2017 -29- CITY MANAGER'S BRIEFINGS MONTHL Y BILLING— MOBILE DISPATCH (Continued) Here are some of the System Highlights: L� Mobile Dispatching System Highlights �.i Manage Service Costs J o© Reduce or contain overall costs Optimize use of resources Improve Customer Service Provide faster response Exceed customer expectations Increase Resource Utilization and Productivity 11� 01 Manual vs.Automated Reduce travel time Do more with the some workforce Visibility and Control014 -J Performance Management Process Compliance Historical Data Service Orders Performed �s0000 160000 -------- 140000 - -- - --- 120000 100000 80000 60000 40000 ..._. — 20000 0 2012 2013 2014 2015 2016* ../ Closed Service Orders m zm a,me eee.�i�,emnry pe,:ad iesi,imi�mat ,ouaed—n.-11-mq-1y—dwn aid erno�:.m,nm nad�d�.en�ma,e o me w�nrr June 13, 2017 -30- CITY MANAGER'S BRIEFINGS MONTHL Y BILLING— MOBILE DISPATCH (Continued) Here is a view of what the Dispatcher sees at a glance: Dispatcher T �J Xr m Here is what a Field Service Representative sees on their Wad: Field Service Representative 0 June 13, 2017 -31- CITY MANAGER'S BRIEFINGS MONTHL Y BILLING— MOBILE DISPATCH (Continued) Here are the Next Steps: Next Steps lo •� ' • Phase II will expand mobile dispatching to the Public Utilities Operation bureaus. 961 J V Mobile Dispatching Highlights • Faster, more efficient response to service requests • Improved customer service • "Back office" efficiencies • Optimized use of resources June 13, 2017 -32- CITY MANAGER'S BRIEFINGS MONTHL Y BILLING— MOBILE DISPATCH (Continued) v City Services Bill: transition to monthly billing schedule Robert S.Montague, Jr., Director J Here is an overview of the City Services Bill: City Services Bill • Four separate services - Water Supply - - Wastewater Collection ' - - Storm Water Management -°- - Solid Waste • Currently billed bi-monthly • Average residential bill-$200 -_~ ENE— June 13, 2017 -33- CITY MANAGER'S BRIEFINGS MONTHL Y BILLING- MOBILE DISPATCH (Continued) This is a sample of the City Services Bill- Typical Single Family: JCISERVICES BILL - TYPICAL SINGLE FAMILY (WATER DEMAND OF 6,000 GALLONS PER MONTH) Water Supply $30.87 $30.87 $30.87 $30.87 $30.87 $30.87 $30.87 Sanitary Sewer $19.53 $22.12 $24.86 $27.76 $30.81 $30.81 $30.81 Stormwater $6.72 $7.33 $11.13 $12.65 $12.65 $12.65 12.65 Solid Waste $0.00 $10.00 $10.00 $21.36 $21.36 $23.00 23.00 Utility Tax 3.00 3.00 3.00 3.00 3.00 3.00 3.00 Monthly Total $60.12 $73.32 $79.86 $95.64 $98.69 $100.33 $100.33 Bimonthly Total $120.24 $146.64 $159.72 $191.28 $197.38 $200.66 $200.66 The Ad Hoc Committee was assembled by Council Lady Kane with the presentation to City Council December 6, 2016.- City Services Bill Affordability Ad Hoc Committee • Assembled by Councilmember Kane • Evaluate options to make bill more manageable • Presentation given to Council on December 6, 2016 • Recommendation-transition to monthly billing cycle June 13, 2017 -34- CITY MANAGER'S BRIEFINGS MONTHL Y BILLING— MOBILE DISPATCH (Continued) Here is the overview of the Monthly Billing: Monthly Billing Overview • Commences July 1, 2017 • Anticipated Customer Benefits • Smaller,More Manageable Payments • More Efficient Household Budgeting • Timely Water Usage Information • Detect Possible Water Leaks More Quickly Here is the overview of the Transition to Monthly Billing: Transition to Monthly Billing • All incremental costs accounted for within current revenues • No water or sewer rate increases for FYI • Contracted meter reading services ■ Alexander's Contract Services • May 15, 2017 • Monthly meter read schedule begins July 1, 2017 June 13, 2017 -35- CITY MANAGER'S BRIEFINGS MONTHL Y BILLING— MOBILE DISPATCH (Continued) JCustomer Transition to Monthly Billing • July bill will be a "transition bill" -Dates of service from(31 -61 days) May 1 +May 2 July 1 61/60 Days May 30+May 31 July 15 46/45 Days June 29+June 30 July 31 32/31 Days July 1 August 1 31 Days • August bill will be first true monthly bill -Billing periods thereafter will range from 28-31 days • Overall bill format will remain the same Here is the Customer Communication and Partner Coordination: Customer Communication _ and Partner Coordination • Direct Customer Outreach - Bill Stuffer - Envelope Messaging - eBill Marketing • Indirect Customer Outreach - Media - Social Media - Beacon Advertisements • Partner Organizations - HRSD,Treasurer's Office,311 June 13, 2017 -36- CITY MANAGER'S BRIEFINGS MONTHL Y BILLING— MOBILE DISPATCH (Continued) Here is the Monthly Billing Highlights: Monthly Billing Highlights • Starts July 1 st • July bills will be "transition bills"with varying days of service • No impact to water/sewer rates • Improved customer service • More manageable balances Vice Mayor Jones expressed his appreciation to Mr. Montague for this informative presentation. June 13, 2017 -37- CITY MANAGER'S BRIEFINGS EMERGENCY MEDICAL SERVICES (EMS) - UPDA TE 5:40 P.M. Vice Mayor Jones welcomed Chief Edward M. Brazle. Chief Brazle expressed his appreciation to City Council for their continued support: u'e�1 6��OR Emergency Medical Services City Council Update 6/13/17 Chief Edward M. Brazle This is an overview of today's presentation: Why am I here? • Organizational update • Good stuff happening • New EMS Building update • What's next? BU H June 13, 2017 -38- CITY MANAGER'S BRIEFINGS EMERGENCY MEDICAL SERVICES (EMS)— UPDATE (Continued) Below is the status of the EMS Organization: Status of the EMS Organization • Leadership transition is Great community support complete • Considerable City • Continuing to overhaul investment processes to better support all stakeholders Committed staff and volunteers • Restructuring in progress at support staff level Staffing is keeping up with demand • Morale,member and customer satisfaction are high WOOF 1.111w, Here is the current Volunteer Membership: Volunteer Membership • Qualified and Staffing Ambulances: 451 • Performing Other Duties: —Students and Interns: 258 —Special Operations:73 —Administrative and Support: 162 —Leave/Inactive Status: 71 � �cut June 13, 2017 -39- CITYMANAGER'S BRIEFINGS EMERGENCY MEDICAL SERVICES (EMS)— UPDATE (Continued) Those volunteers provide...... • 12 ambulances daily —94%of crewmembers are volunteers • 99% of patient conditions stabilized or improved • 31%survival from Sudden Cardiac Arrest • Cost effective services to the community WE Here are the Membership Trends: Membership Trends 600 - 500 400 � —Qualified Volunteers 300 - +-Actively Staffing Ambulances 200 - -- — - In Training 100 - - i 0 2013 2014 2015 2016 2017 w i ' June 13, 2017 -40- CITY MANAGER'S BRIEFINGS EMERGENCY MEDICAL SERVICES (EMS)— UPDATE (Continued) Virginia Beach recently was recognized 2017 Mission Lifeline with the American Heart Association: Great Stuff Happening 2017 Mission:Lifeline"EMS RecogR-ftion Virginia Beach EMS Vlrginilnla Beach,VA +• Great Stuff Happening • 70 EMS Lifeguards and Supervisors are working in Sandbridge 14W ,.. • VBLS is on the job at the Oceanfront • EMS Marine RescueTeam is is sailing strong June 13, 2017 -41- CITY MANAGER'S BRIEFINGS EMERGENCY MEDICAL SERVICES (EMS)— UPDATE (Continued) EMS provides support for special events: Great Stuff Happening • Supporting numerous special events ,i • Expanding capability and skills for mass casualty/special incident response Great Stuff Happening - Nll June 13, 2017 -42- CITY MANAGER'S BRIEFINGS EMERGENCY MEDICAL SERVICES (EMS)—UPDATE (Continued) The conversion of the new EMS Building is underway: New EMS Building W� ,W- 1, W W"arm There will be 2 large classrooms and future dispatch trainingfor emergency communication: New EMS Building r rr=T C "O`:iRGiN1A aFAfAIIGP 11110a11 ,syi:ly -- - wa rzca AwRanuwK+cmlw .f� ariv -�-- EORMERODUIiLEARRNGC6M91 - 1lIOVAIpR-1K AOOR KAK ��:::`I June 13, 2017 -43- CITY MANAGER'S BRIEFINGS EMERGENCY MEDICAL SERVICES (EMS)— UPDATE (Continued) Here are the efforts takingplace in moving EMSforward into new building: Moving Forward • Evaluate and enhance our recruiting strategies • Evaluate and enhance our retention strategies • Continue to develop the infrastructure necessary to effectively support our volunteer team This past year we have focused on interest/application piece of the life cycle: The Volunteer Life Cycle Interest/Application Training Staffing the Ambulance i Exit June 13, 2017 -44- CITY MANAGER'S BRIEFINGS EMERGENCY MEDICAL SERVICES (EMS)— UPDATE (Continued) Volunteer Retention ACM + e C REC IR FLEMH= Equipment scheduling mih6p@nflc�v Communications Politicsrvleals Safety Kerns ffim Here are the efforts in continuing to strengthen EMSpartnerships: Continuing to Strengthen EMS Partnerships • Rescue Squads • Fire • Rescue Squad ,. Foundation • ECCS • Police ' , 7 • Hospitals ,. as - June 13, 2017 -45- CITY MANAGER'S BRIEFINGS EMERGENCY MEDICAL SERVICES (EMS)— UPDATE (Continued) Here are the Ongoing Operational Initiatives: Ongoing Operational Initiatives • Integrating new fy18 personnel —Instructional staff —Peak demand medic shift • CAD Project • Burton Station Fire and EMS Station U& These are the softwares On the Horizon: On the Horizon • Pulsepoint • Community Paramedicine/Mobile Integrated Health lamm June 13, 2017 -46- CITY MANAGER'S BRIEFINGS EMERGENCY MEDICAL SERVICES (EMS)— UPDATE (Continued) Challenge of the Future • Must focus on sustainability —Recruiting and retaining members to meet increasing demands —Provide adequate infrastructure to support a growing organization In Closing....... • We've achieved much • Community and Government investment have provided a strong foundation for continued growth and success • More great things are ahead I June 13, 2017 -47- CITY MANAGER'S BRIEFINGS EMERGENCYMEDICAL SERVICES (EMS)—UPDATE (Continued) VA RICH* EMS QUESTIONS? Vice Mayor Jones expressed his appreciation for the informative presentation. June 13, 2017 -48- ADJOURNMENT Vice Mayor Louis R. Jones DECLARED the City Council Meeting ADJOURNED at S:SS P.M. J4�&/ an a inl -Bar es, MC Chief Deputy City Ruth Hodges Fraser, MMC City Clerk June 13, 2017