HomeMy WebLinkAboutVirginia Beach Community Survey Presentation - June 30, 2025PRESENTED BY
JULY 2025
2025 Community Survey
City of Virginia Beach, Virginia
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for Local Governmental Organizations
For more than 40 years, our mission has been to help city and county governments gather and use survey data to
enhance organizational performance.
More Than 3,000,000 Person’s Surveyed Since 2015 for More Than 1,000 Communities in 49 States
Purpose and Methodology
What We Learned
Major Findings
Summary
Questions
Agenda
Purpose
To objectively assess resident satisfaction with the delivery of major
City services
To help determine priorities for the community
To measure trends from the previous survey
To compare the City’s performance with other communities
regionally and nationally
Methodology
Survey Description
o Seven-page survey; takes approximately 15-20 minutes to complete
o 2nd Community Survey conducted
Method of Administration
o By mail and online to randomly selected sample of City residents
Sample Size
o Goal: 1,000 completed surveys
o Actual: 1,206 completed surveys (over 100 per City Council District)
Margin of Error
o +/- 2.8% at the 95% level of confidence
Location of Survey
Respondents
6
•Good
representation
throughout the City
•Demographics of
survey respondents
reflects the actual
population of the
City
What We
Learned
Residents Have a Very Positive Perception of
the City of Virginia Beach
o Over 80% Rated Virginia Beach as an Excellent or
Good Place to Live and Raise Children
Satisfaction with City Services Is Much Higher in
Virginia Beach Than Other Communities
o Virginia Beach Rates Above the U.S. Average in 41 of
50 Areas
o Satisfaction with the Overall Quality of City Services
Is 26% Above the U.S. Average
o Satisfaction with Customer Service from City
Employees Is 33% Above the U.S. Average
7
What We
Learned
Top Overall Priorities:
o Affordable Housing
o Public Safety
o Stormwater Management and Flood Control
o Opportunities for Residents to Participate in City
Policy Development and Decision Making
o Managing Growth
o Condition of Major Streets
o Enforcing Junk and Debris Cleanup on Private
Property
8
Topic #1
Residents Have a Very Positive Perception
of Virginia Beach
9
10Nearly 90% of Respondents Rated the Overall Quality of Life in Virginia Beach as Excellent or Good
75% Rated the
Overall Quality of City
Services as Excellent
or Good; Only 8%
Below Average/Poor
11Over 80% of Respondents Rated Virginia Beach as Excellent or Good Place to Live and Raise Children
Residents Feel Safe in Virginia Beach 12
Topic #2
Residents in All Areas of Virginia Beach Are
Satisfied with the Overall Quality of City Services
13
Overall Quality of
City Services
ALL Areas Are in Blue, Indicating
That Residents in All Parts of
Virginia Beach Are Satisfied with
the Overall Quality of City
Services
14
15
Virginia Beach as a
Place to Live
ALL Areas Are in Blue, Indicating
That Residents in All Parts of the
City Are Satisfied with Virginia
Beach as a Place to Live
Virginia Beach as a
Place to Raise Children
ALL Areas Are in Blue, Indicating
That Residents in All Parts of the
City Are Satisfied with Virginia
Beach as a Place to Raise Children
16
Topic #3
Satisfaction with City Services Is Much Higher in
Virginia Beach Than Other Communities
17
Benchmarking Analysis
18
Virginia Beach Rates Above the U.S. Average in 41 of 50 Areas
Virginia Beach Rates Significantly Higher (more than 3%) in 39 Areas
Virginia Beach Rates Above the Regional Average in 36 of 50 Areas
Virginia Beach Rates Significantly Higher (more than 3%) in 33 Areas
19Significantly Higher Significantly Lower
Satisfaction with
the Overall Quality
of City Services
Rates 26% Above
the U.S. Average
20Significantly Higher Significantly Lower
Satisfaction with
Virginia Beach as a
Place to Live Rates
38% Above the
U.S. Average
21Significantly Higher Significantly Lower
22Significantly Higher Significantly Lower
23Significantly Higher Significantly Lower
24Significantly Higher Significantly Lower
25Significantly Higher Significantly Lower
26Significantly Higher Significantly Lower
27Significantly Higher Significantly Lower
Satisfaction with
Customer Service
Rates 33% Above
National Average
Topic #4
Trend Analysis
28
Trend Analysis
Notable Increases in Satisfaction Since 2022:
o Quality of Cultural and Entertainment Venues
o Feeling of Safety in Retail Areas
o Availability of Parks and Recreation Programs for Children
o Feeling of Safety in Your Neighborhood at Night
o Stormwater Management/Flood Control on Neighborhood Streets
29
Notable Decreases in Satisfaction Since 2022:
o Efforts to Protect Natural Resources and the Environment
o Access to Job Opportunities That Match Your Skills
o Confidence in City’s Ability to Meet Basic Needs During & After a Natural or Man-Made Disaster
o How Well the City Is Managing Growth
o Variety of Housing Options in the City
Topic #5
Top Priorities
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31Utilities and Waste Management Priorities
32Development Priorities
33Public Safety Priorities
34Infrastructure and Transportation Priorities
35Code Enforcement Priorities
36Customer Service and Community Engagement Priorities
37Parks, Recreation, Library and Human Services Priorities
38
Summary
Residents Have a Very Positive Perception of
the City of Virginia Beach
o Over 80% Rated Virginia Beach as an Excellent or
Good Place to Live and Raise Children
Satisfaction with City Services Is Much Higher in
Virginia Beach Than Other Communities
o Virginia Beach Rates Above the U.S. Average in 41 of
50 Areas
o Satisfaction with the Overall Quality of City Services
Is 26% Above the U.S. Average
o Satisfaction with Customer Service from City
Employees Is 33% Above the U.S. Average
39
Summary
Top Overall Priorities:
o Affordable Housing
o Public Safety
o Stormwater Management and Flood Control
o Opportunities for Residents to Participate in City
Policy Development and Decision Making
o Managing Growth
o Condition of Major Streets
o Enforcing Junk and Debris Cleanup on Private
Property
40
Questions?
Thank You!!
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