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HomeMy WebLinkAboutLeading the Way AwardResident Survey •Survey is: •Random-sampled •Statistically significant •Demographically representative (race, age, gender) •Geographically representative (across all 10 districts) •Since 1999, ETC Institute's DirectionFinder® Survey has been administered to nearly 2.3 million residents in all 50 states 1 Resident Survey Results – Leading the Way Award •Satisfaction with overall quality of services (Virginia Beach 74.8%, National Average 49%) •Satisfaction with customer service provided by employees (Virginia Beach 71.6%, National Average 39.4%) •Satisfaction with the value residents think they receive for local taxes and fees (Virginia Beach 47.9%, National Average 32.9%) 2City Council's leadership and support in ensuring Virginia Beach remains a community for a lifetime Resident Survey Results – 20 points or more 3City Council's leadership and support in ensuring Virginia Beach remains a community for a lifetime •Overall quality of parks & recreation programs & facilities (+38.9 percentage points) •As a place to live (+38.0 percentage points) •Overall quality of customer service received from City employees (+32.2 percentage points) •Overall quality of police services (+26.5 percentage points) •Bulky item pick-up (+26.1 percentage points) •Overall quality of services provided by the City (+25.8 percentage points) •Overall appearance of Virginia Beach (+25.1 percentage points) •Overall quality of public schools in Virginia Beach (+24.6 percentage points) •Overall image of Virginia Beach (+24.2 percentage points) •Overall quality of Virginia Beach Library services (+24.1 percentage points) •As a place to raise children (+23.0 percentage points) •City waste disposal & recycling centers (+22.3 percentage points) •As a place you would recommend family & friends to visit (+21.7 percentage points) •Efforts to ensure the community is prepared for emergencies (+20.8 percentage points) •Overall quality of sanitary sewer services (+20.4 percentage points)