HomeMy WebLinkAboutEmergency Communications and Citizen Services (ECCS) Departmental Budget PresentationCity of Virginia Beach
Proposed FY 2026-27
Emergency Communications and Citizen Services Department
Jada Lee, Director of ECCS
April 7, 2026
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Trends & Issues
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•Addresses challenges in quality assurance and
training
•Streamlines and assists administrative workloads
Use of AI Tools
•Hiring Bonuses
•Fireside Chat Program
•Recognition Team
Recruitment &
Retention
•Monday through Friday for a total of sixteen hours
of coverage per day
•Goal of providing 24/7 coverage
Watch Desk
Staffing
Major Budget Changes
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•Annual maintenance costs for the new software
•Flags quality assurance cases that are not meeting criteria
•Frees up staff time
AI Quality Assurance
Software - $84,000
•Public Utilities transfers ECCS funds from the Water and Sewer Fund for 3-1-1
coverage overnight and on weekends
•1st increase since 2018; increased by $83,424, from $141,396 to $224,820
•Reflects a 59% increase in personnel costs since 2018; will be increased by 3%
each fiscal year
Transfer from Water
& Sewer Fund -
$83,424 in Revenue
•7 vacant Public Safety Emergency Telecommunicator (PSET) positions were
reduced
•A reduction in services is not anticipated
•4 additional vacant PSET positions were moved to the Watch Desk to bring
coverage closer to 24/7
Reduction of Vacant
Positions -
($488,978)
Questions?
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